Job Description


Homer, AK

Full Time

Work Hours: DAYS

2/21/2019

PURPOSE:  
The Quality Support Specialist will focus on overall organizational performance of quality activities; working to achieve established goals, and sustain and demonstrate improvement over time. Cross-training to support and provide coverage within the department will be expected.   
 
NATURE AND SCOPE:
The Quality Support Specialist is a confidential position.  The Quality Support Specialist will be responsible for tracking, analyzing and reporting quality data according to the Quality and Strategic Plans as well as to meet requirements of grants, participation with multiple State hospital associations and to ensure compliance with all regulatory, State, Federal and Centers for Medicare and Medicaid Services (CMS) standards.  Provides support to departments and clinics with quality dashboards and improvement activities.  Actively participates and/or facilitates committee activities related to quality improvement as requested.  Understanding of clinical record documentation, best practice standards necessary for clinical chart reviews and analysis.  Assists and supports departments under the umbrella of Quality Management including providing coverage for Utilization Management activities as requested by the Director of Quality Management.  Professionalism, organizational skills, good critical thinking skills and judgment are essential as well as the ability to communicate well both orally and in written format.The Quality Support Specialist supports and reports to the Director of Quality Management.
 
ENVIRONMENT:
SPH is a 22-bed Critical Access Hospital with a 28-bed Long Term Facility located at the southern end of the Kenai Peninsula.  The working environment is pleasant, clean, and well-maintained. The position requires a high degree of mobility moving between areas of the hospital including occasional trips between campus buildings on and off site of the main hospital grounds. Physical demands are moderate and may include sitting for prolonged periods, standing, walking, stooping, and occasional lifting. The schedule for this position is eight hour shifts, Monday through Friday but may fluctuate based on departmental needs.
 
QUALIFICATIONS / REQUIREMENTS:
You will be a good fit for this job if you meet the following:
  • You possess a strong work ethic.
  • You have excellent verbal and written communication skills.
  • You possess a high level of interpersonal skills to handle sensitive and confidential situations.
  • You bring a high level of critical thinking skills and are professional in judgement.
This individual should have extensive knowledge of computer software applications to include: Experience with electronic health record review and documentation; specifically, Evident, Point-Click-Care and Athena is preferred.  Proficiency in Microsoft Office, to include Word, Outlook, Power Point and Excel with the ability to develop charts, graphs and calculate numerical values required.  Must have an understanding of clinical record documentation and best practice standards.  Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

EDUCATION / TRAINING / EXPERIENCE:
Education:
  • Minimum – Bachelor’s Degree in field supporting the nature and scope of the position.  4 years of relevant experience may be considered in lieu of a Bachelor’s Degree. 
Work Experience:
  • 2 years of previous work experience in Hospital or medical setting is required.
Licenses and Certifications:
  • Certified Professional in Healthcare Quality (CPHQ) certification preferred or obtained within one year of meeting qualifications. 
  • RN preferred but not required.

Application Instructions

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