Job Description


Homer, AK

Full Time

Work Hours: Days

5/15/2025

South Peninsula Hospital is looking for a great talent to join our diverse team of professionals as the Operations Specialist with the Specialty Clinic department.

    • Health/dental/vision/life insurance
    • 403b retirement plan
    • Health and wellness reimbursement
    • Tuition reimbursement
    • Generous paid leave and so much more…….
  • Endless outdoor activities to enjoy: 
    • Countless hiking trails
    • Endless camping locations with stunning views
    • #1 destination for Halibut fishing

POSITION HIGHLIGHTS/RESPONSIBILITIES: (This list is not all-encompassing)

  • Operational Management:
    • Oversee daily clinic operations to ensure smooth workflows and a positive patient experience.
    • Manage patient scheduling, appointment coordination, and ensure timely patient flow.
    • Ensure clinic resources, such as medical equipment and supplies, are adequately stocked and maintained for both the Family Care and Specialty Clinics (FCC/SC).
    • Manage maintenance and biomedical work orders and communicate barriers for completion for FCC/SC.
    • Serve as backup Vaccine Coordinator. Be the on-call after-hours contact for temperature excursions of monitored storage units.
  • Staff Support:
    • Support clinic staff, including medical assistants, receptionists, and administrative personnel.
    • Coordinate staff schedules to ensure appropriate coverage at all times.
    • Provide training and development opportunities for clinic staff to enhance skills and maintain compliance with healthcare regulations.
    • Lead department meetings when requested.
  • Patient Experience:
    • Ensure patient inquiries, complaints, and concerns are handled promptly and professionally.
    • Monitor patient wait times and strive to minimize delays.
    • Assist in ensuring a clean, comfortable, and welcoming environment for patients.
  • Compliance and Regulatory Adherence:
    • Ensure clinic operations comply with healthcare regulations, privacy laws (HIPAA), and internal policies.
    • Maintain proper documentation for all regulatory audits and inspections.
    • Help ensure clinic staff are trained on compliance matters.
  • Financial and Administrative Management:
    • Serve as primary contact between coding staff and medical assistants for documentation deficiency communication.
    • Manage payroll/timekeeping for staff in the Specialty Clinic and its outlying clinics, including tracking time off requests and schedule changes.
    • Assist in budgeting and cost management to maintain the clinic’s financial health.
    • Review clinic expenditures and help identify areas for cost reduction without compromising quality of care.
    • Prepare contract payments to physicians/APPs (Advanced Practice Professionals).
    • Reconcile clinic credit card statements, and monthly surgery charges.
    • Compile monthly statistics, Press Ganey, productivity reports, and end-of-month reports and submit them per departmental and/or hospital procedures
  • Technology and Systems Management:
    • Oversee clinic management software, electronic health records (EHR), and other technology tools.
    • Ensure data accuracy and security, and troubleshoot any issues related to clinic systems.
  • Quality Improvement:
    • Assist in implementing quality improvement initiatives to enhance patient care and operational efficiency.
    • Track and report on key performance indicators (KPIs) related to clinic operations.
    • Collaborate with clinic leadership to identify opportunities for operational improvement.
  • This is a confidential and exempt (salaried) position under the laws of the FLSA and reports to the Clinic Manager.

KNOWLEDGE AND EXPERIENCE:

  • Education: Preferred bachelor’s degree in business or related field.
  • Work Experience
    • Required 3 years or more of administrative experience.
    • Healthcare, Human Resource, or Project Management experience preferred
    • Must have the ability to direct staffing resources, facilitate teamwork, prioritize activities, and respond in emergencies
    • Speaking, active listening and skilled writing skills are required to effectively communicate with personnel and providers at all levels
    • Experience in project management preferred
    • Mathematical/analytical ability required for timecard system, meeting budget and capital preparatory and approval processes, statistical analyses, survey data organization, and other presentational/operational activities as required.

ENVIRONMENT:

South Peninsula Hospital is a 22 bed critical access hospital (CAH) with a 28 bed long term care facility located on the southern end of the Kenai Peninsula.  At South Peninsula Hospital, we are more than just a hospital. We are the community’s leading healthcare organization, offering not only the services expected in a small town, like primary care, home health and a nursing home, but also more advanced specialty services, like orthopedics, interventional radiology, pediatric therapy and neurology. And thanks to our outstanding staff, we are a three-time top 100 critical access hospital and score above the state and national average in the Medicare Hospital Compare patient satisfaction and quality scores and Press Ganey Employee Satisfaction Survey.

Homer, Alaska, is a small, charming seaside community nestled on the shores of beautiful Kachemak Bay, offering breathtaking views of glaciers, mountains and wildlife. You’ll be impressed with the surrounding school, museums, art galleries, fine dining options and seaside accommodations. If you are looking for community, adventure, culture, scenery or solitude, you'll find all of that and more here!

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online