PATIENT ACCOUNT REP 1 - REGISTRATION (REQ 3936)

Be a friendly and reliable first point of contact, helping patients feel supported and cared for from the moment they walk through our doors. 

HIGHLIGHTS:

• Be the first point of contact for patients seeking inpatient services, ensuring accurate and efficient registration.
• Join a team that values professionalism, attention to detail, and creating a positive patient experience in a collaborative healthcare environment.
• Community-Centric: Paring small town values with industry-leading standards, South Peninsula Hospital values and invests in their staff and deeply cares about their patients.
• Benefits: South Peninsula Hospital provides industry-leading benefits, including Health/Dental/Vision Insurance with up to a $2000 HRA and generous PTO. Loan forgiveness and tuition reimbursement programs available.

RESPONSIBILITIES

• Capture and verify all patient demographic and financial information for clean and accurate registration of outpatient services.
• Review and audit registered accounts daily to ensure completeness for billing and claims processing.
• Verify insurance coverage and assist in obtaining required prior authorizations.
• Provide backup support for the Customer Service Front Desk, handling inquiries in-person and by phone.
• Communicate clearly and pleasantly with patients, staff, and third-party entities to resolve registration or insurance concerns.
• Uphold departmental policies while maintaining professionalism and patient confidentiality.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or equivalent required.
• 2–3 years of experience in computerized hospital patient accounts preferred.
• Proficient with standard office equipment, including computer, photocopier, fax machine, and multi-line phone system.
• Strong attention to detail with the ability to maintain accurate records and follow procedures.
• Excellent interpersonal and communication skills, both in-person and via telephone.
• Demonstrated ability to contribute positively to a team-oriented environment.
• Professional demeanor and respectful interaction with patients and staff.
• Able to handle moderate physical activity and psychological demands in a healthcare setting.

ENVIRONMENT:
The South Peninsula Hospital is a combined 22-bed Acute Care Critical Access Hospital and 28-bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska.  The Patient Financial Services Department provides reception, registration, billing, collections and receipting functions for the hospital and Long-Term Care.  The working environment is generally pleasant, clean and well-maintained.  The position requires a moderate amount of mobility.  The ability to reason, speak and have basic manual dexterity is essential.  Physical demands are moderate and may include sitting or standing for prolonged periods, walking, stooping and occasional lifting.  Psychological demands can be very strenuous.  Most work is performed inside and the work is generally of a positive nature.