Job Description

Homer, AK

Per Diem

Work Hours: Variable


Under the general direction of their supervisor, the per diem Patient Financial Navigator (PFN) performs a high degree of customer service while establishing rapport and trust with patients and their families. The per diem PFN will pursue the collection of outstanding account balances, obtain insurance authorizations for services and process financial assistance applications.  The incumbent will provide exceptional service and integrity with customers through accurate, timely, relevant, and quality work efforts of all inventory assigned.  The per diem Patient Financial Navigator must have knowledge of billing and collection practices to include a thorough understanding of the Fair Debt Collection Practices Act and an understanding of Medicare, Medicaid and Commercial Insurances.  Patient Financial Navigator must be able to communicate effectively and pleasantly both over the phone and in person. 


  • Must possess the minimum of a high school diploma
  • Two to three years of experience in computerized hospital patient accounts is preferred.
  • Existing experience in Registration, Financial Counseling, Medical Billing and/or Coding are specifically preferred.
  • Annual education to obtain and maintain Certified Application Counselor and Medicaid Presumptive Eligibility status is required.
  • Able to operate such general office machines as a typewriter, computer, adding machine by touch, photocopier, FAX and multi-line switchboard phone system. 
  • Must be familiar with Word, Excel, legal forms, legal proceedings and insurance practices. 
  • This position must present a professional appearance, deal courteously and respectfully with patients, be able to learn and follow established departmental policies, be able to perform work with attention to detail, be able to maintain accurate records and be able to contribute to a pleasant, positive working environment.

The South Peninsula Hospital is a combined 22 bed Acute Care Critical Access Hospital and 28 bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska.  The Patient Financial Services Department provides reception, registration, billing, collections and receipting functions for the hospital and Long Term Care.  The working environment is generally pleasant, clean and well maintained.  The position requires a moderate amount of mobility.  The ability to reason, speak and have basic manual dexterity is essential.  Physical demands are moderate and may include sitting, or standing for prolonged periods, walking, stooping and occasional lifting.  Psychological demands can be very strenuous.  Most work is performed inside and the work is generally of a positive nature.

Application Instructions

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