PATIENT ACCOUNT REP I - CUSTOMER SERVICE (PCN 777)
Work Hours: Days, Saturdays
Provision of excellent customer service to our customers, employees, visitors and vendors while maintaining positive community relations and performing the duties of the Switchboard Operator and Front Desk reception. The Customer Service Representative must be able to communicate effectively and pleasantly both on the phone and in person.
KNOWLEDGE AND EXPERIENCE:
The Customer Service Representative position requires the incumbent possess the minimum of a high school diploma and two to three years of experience in computerized hospital patient accounts is preferred. This individual should be able to operate such general office machines as a typewriter, computer, adding machine by touch, photocopier, FAX and multi-line switchboard phone system. This position must present a professional appearance, deal courteously and respectfully with patients, be able to learn and follow established departmental policies, be able to perform work with attention to detail, be able to maintain accurate records and be able to contribute to a pleasant, positive working environment.
The South Peninsula Hospital is a combined 22 bed Acute Care Critical Access Hospital and 28 bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska. The Patient Financial Services Department provides reception, registration, billing, collections and receipting functions for the hospital and Long Term Care. The working environment is generally pleasant, clean and well maintained. The position requires a moderate amount of mobility. The ability to reason, speak and have basic manual dexterity is essential. Physical demands are moderate and may include sitting, walking, stooping and occasional lifting. Psychological demands can be very strenuous. Most work is performed inside and the work is generally of a positive nature.