PATIENT ACCOUNT REP II-COST ESTIMATOR (PCN 707)
Work Hours: M-F
Under the direction of the Patient Access Supervisor acts as a Cost Estimator for self-pay patients looking for options for managing their healthcare costs. Is responsible for ensuring that all patients with self-pay scheduled appointments are provided with an estimate of the service costs in accordance with the No Surprises Act and other State or Federal regulations. The incumbent will maintain exceptional service and integrity with customers through accurate, timely, relevant, and quality work. The Cost Estimator must be able to communicate effectively and pleasantly both over the phone and in person.
KNOWLEDGE AND EXPERIENCE:
- The position requires the incumbent possess the minimum of a high school diploma with three years of experience in a medical business office and experience in medical coding with Chargemaster or Medical Claims billing experience.
- This individual should be able to operate such general office machines as a typewriter, computer and adding machine by touch.
- The Cost Estimator must be familiar with MS Word, Excel and medical billing and insurance practices. This position must present a professional appearance, deal courteously and respectfully with patients, be able to learn and follow established departmental policies, be able to perform work with attention to detail, be able to maintain accurate records and be able to contribute to a pleasant, positive working environment.
The South Peninsula Hospital is a combined 22 bed Acute Care Critical Access Hospital and 28 bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska. The Patient Financial Services Department provides reception, registration, billing, collections and receipting functions for the hospital, Long Term Care and various outpatient clinics. The working environment is generally pleasant, clean and well maintained. The position requires a moderate amount of mobility. The ability to reason, speak and have basic manual dexterity is essential. Physical demands are moderate and may include sitting, standing for prolonged periods, walking, stooping and occasional lifting. Psychological demands can be strenuous. Most work is performed inside, and the work is generally of a positive nature.