PATIENT FINANCIAL ADVOCATE (REQ 4083)

Homer, AK

Full Time

Work Hours: Flexible

7/16/2025

POSITION PURPOSE
Under the general direction of their supervisor, the Patient Financial Navigator (PFN) performs a high degree of customer service while establishing rapport and trust with patients and their families. The PFN will pursue the collection of assigned outstanding, aged account balances while monitoring the overall account health of the patient. The incumbent will maintain exceptional service and integrity with customers through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle.  The PFN must have knowledge of Medicare, Medicaid, and commercial insurance billing policies and procedures along with legal responsibilities related to collection practices to include a thorough understanding of the Fair Debt Collection Practices Act.  The PFN must be able to communicate effectively and pleasantly both over the phone and in person.

POSITION REQUIREMENTS:

• High School Diploma/GED
• 2 years collection experience in computerized hospital patient accounts
• Obtain and maintain  Certified Application Counselor and Medicaid Presumptive Eligibility status
• Operate office equipment (phones, printers, scanners, faxes, etc.)
• Proficiency in Word, Excel, legal forms, legal proceedings and insurance practices. 
• Presents a professional appearance, deals courteously and respectfully with patients, and follows established departmental policies,
• Perform work with attention to detail and maintain accurate records
• Contribute to a pleasant, positive working environment

ENVIRONMENT:
The South Peninsula Hospital is a combined 22-bed Acute Care Critical Access Hospital and 28-bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska.  The Patient Financial Services Department provides reception, registration, billing, collections and receipting functions for the hospital and Long Term Care.  The working environment is generally pleasant, clean and well-maintained.  The position requires a moderate amount of mobility.  The ability to reason, speak and have basic manual dexterity is essential.  Physical demands are moderate and may include sitting or standing for prolonged periods, walking, stooping and occasional lifting.  Psychological demands can be very strenuous.  Most work is performed inside and the work is generally of a positive nature.