SWITCHBOARD OPERATOR [REQ 4089]

Play a critical role as the first point of contact for patients, families, and healthcare providers at South Peninsula Hospital.

HIGHLIGHTS:

• Community-Centric: Pairing small town values with industry-leading standards, South Peninsula Hospital values and invests in our staff and deeply cares about our patients.
• Benefits: South Peninsula Hospital provides industry-leading benefits, including Health/Dental/Vision Insurance with up to a $2000 HRA and generous PTO. Loan forgiveness and tuition reimbursement programs are available.

RESPONSIBILITIES

• Operate a multi-line telephone switchboard to manage internal and external communications.
• Promptly answer, screen, and direct incoming calls in a courteous and professional manner.
• Provide general information and route inquiries to the appropriate departments or personnel.
• Accurately relay messages and maintain contact directories.
• Assist with emergency code calls and paging announcements as needed.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or equivalent required.
• Previous experience in a call center, reception, or hospital communications role preferred.
• Excellent verbal communication, listening, and customer service skills.
• Proficiency in basic computer use and office equipment.
• Strong multitasking abilities and attention to detail.
• Professional phone etiquette and ability to remain calm in high-pressure situations.
• Physical Requirements: Ability to sit or stand for extended periods and occasionally lift or stoop.
• Ability to maintain confidentiality and professionalism at all times.

ENVIRONMENT:
The South Peninsula Hospital is a combined 22-bed Acute Care Critical Access Hospital and 28-bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska. South Peninsula Hospital offers a welcoming and clean facility with a team-oriented atmosphere. The work involves moderate physical activity and occasional psychological stress, but is generally performed in a positive, supportive indoor setting.